Refund policy

Returns & Refunds Policy — Masala Ghar

Effective Date: August 24, 2026


Contact Email: support@masalagar.com

Phone / WhatsApp: +923147201382

At Masala Ghar, customer satisfaction and food safety are our top priorities. Because we sell fresh food items, our return policy is designed to protect your health while ensuring you receive the highest quality products.

1. Return Eligibility & Window

Due to the perishable and consumable nature of spices and masalay, we only accept returns or offer replacements under the following conditions:

  • Eligible Conditions: You received a damaged parcel, wrong item, missing product, or expired item.

  • Claim Window: You must report the issue within 7 days of receiving your delivery.

  • Product Condition: Items must be unused, unopened, and in their original freshness-sealed packaging.

2. Non-Returnable Items

To maintain strict hygiene and safety standards, the following cannot be returned:

  • Opened, used, or unsealed spice packages.

  • Products returned after 7 days of delivery.

  • Products damaged due to improper storage after delivery (e.g., exposure to heat or moisture).

3. How to File a Claim (Step-by-Step)

  1. Take Photos/Videos: Take clear photos or a short video showing the damaged package, wrong item, or shipping label.

  2. Contact Us: Send the proof to us via WhatsApp at +92 333 8860585 or email support@masalagar.com with your Order Number.

  3. Verification: Our team will review your claim within 24 to 48 hours.

  4. Replacement/Refund: Once approved, we will dispatch a free replacement or initiate a refund.

4. Refunds & Mode of Payment

  • Approved Claims: If a replacement is unavailable, a full or partial refund will be processed.

  • Cash on Delivery (COD) Orders: Refunds for COD orders are issued via Bank Transfer, EasyPaisa, or JazzCash.

  • Processing Time: Refunds take 3 to 5 working days to reflect in your account after approval.

5. Return Shipping Costs

  • If the error is ours (damaged, missing, or incorrect item sent), Masala Ghar covers all re-shipping fees.

  • If a package is returned due to an incorrect address or refusal at delivery by the customer, original shipping charges will not be refunded.