Privacy policy

Privacy Policy — Masala Ghar

Effective Date: August 24, 2026


Contact Email: support@masalaghar.com

Phone / WhatsApp: +92 333 8860585

At Masala Ghar, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our store or make a purchase.

1. Information We Collect

When you visit or make a purchase on Masala Ghar, we collect the following types of information:

  • Personal Details: Your full name, shipping address, billing address, phone number, and email address.

  • Order Information: Items purchased, transaction history, order notes, and delivery preferences.

  • Technical Data: IP address, browser type, device information, and browsing activity via cookies to improve site performance.

2. How We Use Your Information

We use your personal data exclusively to provide a smooth shopping experience, specifically to:

  • Process and fulfill your orders, including delivery updates.

  • Communicate with you regarding order confirmations, tracking details, and customer support queries.

  • Send promotional offers, new product launches, and updates (only if you opt-in to our newsletter).

  • Prevent fraudulent transactions and ensure store security.

3. Data Sharing & Third Parties

We respect your privacy and never sell or rent your personal data to third parties. We only share necessary information with trusted service providers to run our store:

  • Courier Services: Sharing your delivery address and phone number with logistics partners (e.g., TCS, Leopards, Trax) to fulfill orders across Pakistan.

  • Payment Processors: Secure third-party gateways to process payments safely.

  • Legal Requirements: If required by law or to protect the rights, property, and safety of Masala Ghar and our customers.

4. Cookies and Tracking

Our website uses cookies to enhance user experience, remember cart items, and analyze traffic. You can choose to disable cookies through your browser settings, though some website features may not function optimally.

5. Data Security

We implement standard security measures, including SSL encryption, to keep your personal information safe. While no online platform can guarantee 100% security, we take every reasonable precaution to protect your data.

6. Your Rights

You have the right to:

  • Access, update, or correct your personal details.

  • Request the deletion of your personal information from our system.

  • Opt-out of marketing emails or SMS messages at any time by clicking "Unsubscribe" or contacting us directly.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us:

  • Email: support@masalaghar.com

  • WhatsApp / Call: +92 333 8860585

  • Location: Pakistan